Fierce Health IT January 15, 2020
Generation Z patients are bringing a whole new set of expectations to healthcare.
There is no question that technology continues to impact healthcare, altering how patients receive care, communicate with providers and stay informed about their own health. However, members of the newest generation of young adults—Generation Z—are likely to turn the health industry on its head with their unique expectations for how healthcare should be delivered.
Gen Z has no idea what a rotary telephone is, rarely ever waits in line at the deli and will never know the cathode ray tube—despite the fact that it inspired YouTube, which they use every day.
They are the first generation to be born into a world with the internet, smart devices...