Fierce Healthcare February 2, 2024
The pandemic acted as a catalyst, propelling virtual care to the forefront of healthcare delivery.
Even after the pandemic subsided, virtual care persisted as an integral part of healthcare, demonstrating how technology has reshaped healthcare delivery. We’re seeing this at Elevance Health, where virtual visits increased 3% year over year with more than 800,000 virtual visits in 2023. Telehealth continues to gain traction in the market, indicating that consumers are continuing to embrace virtual healthcare.
Elevance Health commissioned a virtual healthcare study in the hopes of understanding consumers’ attitudes toward virtual healthcare in a post-COVID world. With our digital-first approach, Elevance Health works to improve the healthcare journey, enhance the consumer experience and help consumers improve their health and well-being.
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