Fierce Health Technology June 22, 2020
Digital disrupters like Amazon and Uber have changed our expectations for everything.
Because of digital transformation, we now access goods and services through our smartphones, computers and voice assistants, in addition to traditional telephone and in-person options.
However, healthcare has been slow to catch up. It has held on to cumbersome processes that are perhaps a decade behind other industries and that make the experience of seeking care frustrating and onerous for consumers.
Even in a tradition-bound field like banking, customers can manage their accounts however they choose—online, mobile, phone or face-to-face—and they can expect their data to be kept safe and confidential across all platforms. This digital transformation was prompted by banks looking to trim costs.
They identified labor-intensive...
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