Politico March 11, 2025
THE LAB
Duke patients in a new study prefer patient portal messages written using artificial intelligence — until they learn AI wrote them.
Those findings are from a paper published today in JAMA Network Open, in which researchers asked survey participants, comprised of mostly patients, to compare clinical vignettes written by ChatGPT and human clinicians.
Participants generally preferred the AI-drafted messages, which tended to be longer and more detailed, likely making them seem more empathetic than those written by humans. But when participants were told that humans wrote the messages or when no author was specified, their preference shifted to greater satisfaction than when they were told the messages were AI generated.
This suggests patients assume communications are written by...
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