HealthTech February 7, 2024
Patients view telehealth as more convenient than providers do. Improving the experience on both sides of the screen means addressing technology needs, scheduling priorities and reimbursement concerns.
Over the past four years, much has changed about the industry’s view of telehealth. Medicare is reimbursing evaluation and management (E/M) codes at parity with in-person appointments, at least until the end of 2024. In addition, video has emerged as the preferred modality as providers and patients have gotten more comfortable with the technology.
One pre-pandemic perception persists, though. A McKinsey survey shows that 60 percent of patients think telehealth is more convenient than in-person care, but only 36 percent of physicians do. Tellingly, 63 percent of patients say they’re interested in broader...
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