Deloitte September 3, 2020
Emerging digital technologies, such as robotic process automation and artificial intelligence, hold great promise to deliver better quality care at a lower cost. Due to the COVID-19 pandemic, physicians experienced the rapid adoption of these new tools … and their benefits. How might health care organizations further realize their potential?
Executive summary
EMERGING digital technologies, such as robotic process automation and artificial intelligence (AI), hold a great deal of promise to improve health care—better quality at a lower cost. Despite often negative past experience with electronic health records (EHRs),1 practicing physicians are generally hopeful that new technologies will make their work more efficient.
Our nationally representative survey of 680 primary care and specialty US physicians, fielded in January and...
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