Chief Healthcare Executive April 8, 2024
An inclusive organization is more likely to see gains in safety, says Tejal Gandhi of Press Ganey. Hospitals also must make sure their workers feel safe.
Harrisburg – Tejal Gandhi has talked often about the goal of “zero harm,” and even as a proponent, she acknowledged the concept is controversial to some people.
Gandhi, the chief safety and transformation officer at Press Ganey, said some critics have pushed back on aiming for no harmful events for patients. She noted that some say, “it’s not achievable. It may be demoralizing … you shouldn’t be talking about it.”
Still, Gandhi said she thinks the goal of zero harm is valid and worthwhile.
“It is aspirational,” Gandhi said. “We may never get there....
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