Becker's Healthcare March 18, 2021
in collaboration with 3M

When it comes to healthcare technology solutions powered by artificial intelligence, speech-driven workflows are poised to have an outsized influence on the care experience for the most essential stakeholders — patients and clinicians.

Here Thomas Polzin, PhD, director of natural language understanding with 3M Health Information Systems (3M HIS), answers six questions on the evolving use of conversational AI technology in healthcare.

Question: So much of medical communication happens with speech but is all speech recognition created equal, more or less?

Dr. Thomas Polzin: I wouldn’t say so. In the early days, the conversation centered on recognition of the spoken word. The value proposition was simple: you spoke a word and the software turned it into text in...

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Topics: AI (Artificial Intelligence), Interview / Q&A, Patient / Consumer, Provider, Technology, Trends, Voice Assistant
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