Fierce Healthcare September 21, 2020
When it came to figuring out how to best help Humana’s Medicare Advantage plans in the early days of the COVID-19 pandemic, the company had to “rethink our role,” said Humana’s Chief Medical Officer William Shrank.
That’s because the MA population that is particularly vulnerable in this health crisis, he said speaking during Fierce Health Payer virtual event Medicare Advantage’s Evolution on Monday.
“It’s caused us to really rethink a lot about how we do our work and how we support and interact with our members. It’s forced us to take a step back and think about how to ask the right questions, rethink our routine and rethink where care is delivered, rethink how care is delivered and really rethink...
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