Managed Healthcare Executive January 17, 2025
This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance brands.
For the fourth consecutive year, Humana has ranked No. 1 among health insurers for customer experience (CX), according to Forrester’s 2024 U.S. Health Insurers Customer Experience Index Rankings Survey.
This ranking is based on the reviews of 12,372 consumers who evaluated their experiences with 16 major health insurance brands.
Humana’s continued leadership in customer experience highlights its commitment to customer satisfaction.
“At Humana, we believe strongly in delivering a differentiated customer experience,” David Dintenfass, Humana’s enterprise growth president, said in a release by Humana. “Forrester’s recognition is evidence that our ongoing effort to improve our customer interactions has a real...
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