Chief Healthcare Executive August 15, 2023
The Pennsylvania system’s chief quality officer discusses how they saw significant improvements in patient safety, from empowering employees to improving processes.
The burst of confetti shows a celebration is underway.
But it’s not a birthday party or baby shower. At WellSpan Health, these celebrations take place to honor employees who flagged events that could potentially harm patients.
It’s a tangible way WellSpan aims to reinforce the importance of patient safety and reward workers for speaking up. It’s one of a host of efforts WellSpan has undertaken to reduce the risk of harmful events.
When WellSpan Health sought to improve patient safety, the Pennsylvania hospital system focused on getting buy-in across the organization. Michael Seim, WellSpan’s chief quality officer, explains that...
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