McKnight's May 16, 2022
During the COVID-19 pandemic, patient care mattered more than ever. Unfortunately, patients’ perceptions of care have slipped downward since 2020. According to recent research by Press Ganey, patients were less likely to recommend their healthcare experiences to family and friends.
To get the patient experience right, long-term care facilities must account for the patient as a whole. With a whole-person care approach, patients aren’t just patients; they are people with unique needs and priorities. In other words, long-term care facilities can’t provide comprehensive healthcare without caring for people as individuals.
The importance of understanding the patient as a whole
A whole-person healthcare approach directly affects the patient experience. Research supports this: According to The Beryl Institute, the most significant factor...
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