Forbes February 27, 2025
If generative AI was the first frontier in artificial intelligence, AI agents are the next. We’ve reached a point where startups are posting job listings—not for humans, but for AI agents (or those who build them). It might be a clever PR move, but it’s not a gimmick. AI agents are becoming integral to forward-thinking organizations.
But what exactly is an AI agent?
Put simply, it’s software that autonomously makes decisions, takes actions, and interacts with others—without human input. It executes multi-step goals, adapting along the way. At Jotform, an online form company with an automation-first mindset, we’re closely tracking these advances. In fact, we’re rolling out our own AI agents to help users streamline business processes, enhance customer experiences,...