How to build a better financial experience through the EHR: Lessons from CommonSpirit and Penn Highlands

Becker's Healthcare May 31, 2021
Staff

Direct patient payments have become an increasingly critical source of revenue. However, many patients have traditionally not had easy access to payment information or online payment portals.

During a May webinar hosted by Becker’s Hospital Review and sponsored by Flywire, John Talaga, executive vice president and general manager of healthcare for Flywire, discussed the positive impact of self-service portals on patient engagement and payment at DuBois, Pa.-based Penn Highlands Healthcare and Chicago-based CommonSpirit Health. He spoke with two senior financial leaders:

• Heather Schneider, senior vice president and system CFO, Penn Highlands Healthcare
• Mack Wright, system director of revenue cycle, CommonSpirit Health

Five key takeaways:

1. American patients pay directly for a significant share of healthcare and want upfront...

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