MedPage Today January 13, 2025
— Identifying patterns can improve the health of all our patients
“So, what should we do about 11 no-show appointments?”
Recently, a colleague brought to my attention a patient who had made and canceled multiple appointments in our practice — 11 over the 4-month span since they had been seen last, with a recommendation at that time for close follow-up to better get control on some medical conditions that had gotten out of hand.
It seems that nearly every week they were calling up, scheduling an appointment for a routine follow-up, and then calling up and “rescheduling” on the morning of the appointment. At other times, this “rescheduling” occurred after the appointment time had already come and gone.
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