Healthcare IT Today October 11, 2022
The following is a guest article by Stephen Dean, Healthcare CRM Expert and Co-Founder of Keona Health.
Many health care professionals think the strength of the patient-provider relationship is determined solely by the face-to-face interactions between patients and physicians, and that all problems begin and end there. But in-person interactions are often not the root cause of patient dissatisfaction. Splinters in the relationship can also begin remotely, brought about by frustrating telehealth systems.
Today’s patients want seamless, holistic, and reliable health care access, self-service, and communication. They want to manage their own health affairs online—with a click or a swipe—much like they buy goods on Amazon, order transportation on Uber, or book a hotel room on Expedia. When they do...
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