Chief Healthcare Executive August 7, 2022
An effective communication tool can expedite administrative and clinical workflows and improve patient care.
Better communication between hospitals and outpatient services is imperative for most organizations. Electronic health records were supposed to allow for seamless provider-to-provider communication, and many of them do — for some services and for certain providers in the same facility.
But provider-to-provider communication between different entities (i.e., between a hospital and a long-term care facility or another outpatient service) is often fragile, at best. There are several major reasons for this.
Legacy technology.
Communication tools in the healthcare industry, such as SMS texting, originated in the military, in banking, or in other industries. They weren’t designed for the unique needs of healthcare. Many hospitals still rely...