Becker's Healthcare March 5, 2025
Stephanie Conquest, RN, administrator of Franklin, Tenn.-based Vanderbilt Surgery Center Cool Springs, joined Becker’s to discuss key strategies for enhancing quality and patient satisfaction and the biggest challenges ASCs face in maintaining high standards.
Editor’s note: Responses have been lightly edited for clarity and length.
Question: Can you share specific examples of best practices your ASC has implemented that have significantly improved quality or patient satisfaction?
Stephanie Conquest: One remarkable success story I can share is that Surgery Partners created a fall toolkit based upon best-practice recommendations. After implementing the toolkit, we have not experienced any patient falls at our center. The toolkit highlights the importance of assessing patient fall risk and ensuring staff are assisting patients throughout the...
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