Becker's Healthcare November 5, 2025
Jenny Bono, administrator of the Joint Replacement Center of Lake Charles (La.), joined Becker’s to discuss how her team is navigating rising patient expectations for advanced technology while staying mindful of financial realities.
Editor’s note: This interview was edited lightly for clarity and length.
Question: Do you have any tips for balancing the need to keep up with patient expectations for technology with the realities of investment?
Jenny Bono: When it comes to EHRs, they’re absolutely essential. We started with an EHR from day one, and I can’t imagine operating without one. Being able to measure outcomes and use that data for payer negotiations or to improve operational efficiency is critical — it’s hard to have those conversations without solid...
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