How the Updated CMS Health Equity Framework Will Improve the Member Experience in Light of SDoH

With the release of the CMS Framework for Health Equity 2022–2032, the CMS Office of Minority Health (CMS OMH) is taking bold steps to assess the impact of social determinants of health (SDoH) and map a plan of action for those struggling with barriers. The framework encourages all entities of the health care ecosystem to look at programs and incentive structures in light of the factors that can actually be changed to address unmet social needs. It also considers how to connect members to the services they require once risk data is captured.

Member experience and satisfaction go hand-in-hand with the five priorities detailed in the CMS framework, and health plans can now use the...