Healthcare DIVE July 28, 2021
J. Duncan Moore, Jr.

Digitalization can simplify the medical bill payment process and give patients more information, earlier on, about their financial responsibilities, experts say.

The COVID-19 pandemic has redefined how health care is delivered as well as how people pay for it. On the delivery side, patients and doctors offices have embraced telehealth appointments; on the financial side, patients have turned to contactless payment modalities and phone apps to handle their balances. 

Zotec Partners, a healthcare payment vendor, reports that the number of patients paying bills online rose nearly 200% from May 2020 to May 2021. The number of Zotec patients using time-of-service payments grew 55% in the same period. 

That comports with a report from InstaMed, another healthcare payment company, which found an “unprecedented explosion...

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Topics: Digital Health, Health IT, Healthcare System, Patient / Consumer, Provider, Public Health / COVID, RCM (Revenue Cycle Mgmt), Survey / Study, Technology, Telehealth, Trends
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