Managed Healthcare Executive December 23, 2024
Historically, healthcare organizations have considered the contact center to be a cost center, a communications platform for conveying information to patients and plan members. Today, however, AI-enabled contact centers can be drivers of value, especially in a value-based care environment.
The U.S. spends $4.5 trillion annually on healthcare, with a large portion going towards treating Americans with chronic diseases and mental health issues. Imagine how much our country could save on healthcare spending if we could help a portion of those people avoid becoming sick in the first place.
That’s the fundamental premise of value-based care (VBC), which focuses on improving patient outcomes and quality of care while reducing costs.
Though VBC is great in intent and theory, many provider...
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