mHealth Intelligence May 14, 2024
NYC Health + Hospitals has deployed its virtual urgent care service in homeless shelters citywide, enabling thousands to access physical and behavioral healthcare.
Though telehealth has the potential to significantly expand healthcare access, social determinants of health (SDOH) challenges like housing insecurity can hinder this access, depriving already vulnerable populations of much-needed healthcare services. However, initiatives supported by healthcare provider organizations and state agencies can help overcome this barrier, enabling those facing housing insecurity to access healthcare through telehealth.
In the fall of 2020, NYC Health + Hospitals and the New York City Department of Social Services launched an effort to provide homeless shelter residents access to the health system’s Virtual ExpressCare service. The initiative has grown steadily since then,...
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