CB Insights October 28, 2020
Covid-19 has paved the way for an irreversible paradigm shift in the way we seek and deliver care.
Telehealth, specifically, will play an increasingly important role going forward, as barriers between in-person and virtual care break down and as hybrid care pathways are adopted by providers, payers, and patients.
The degree and pace of change could have significant impacts in specialty areas like surgical care, where — for most physicians — the pandemic necessitated telehealth use for the very first time. Telehealth adoption among US surgeons grew more than 12x in response to Covid-19 — going from just 6% in 2019 to 75% by June 2020, according to Amwell.
Surgeons’ attitudes have also experienced a dramatic shift. In June 2020,...