Hospital & Healthcare Management August 8, 2022
One of the core Aims of hospital Executives is to enhance the patient experience. Along with improving population health, reducing healthcare costs, and supporting healthcare professionals, the Quadruple Aims were conceived as a key improvement framework by the Institute for Healthcare Improvement (IHI), an independent, not-for-profit organization based in Boston, USA. In a survey carried out for the California Healthcare Foundation in 2007, more than 60% of doctors reported that their patients sometimes or often experienced long waiting times for diagnostic tests – while 20% claimed tests had to be repeated due to lost results. These are only two issues, evidenced in one State, however, they are indicative of an ongoing US-wide failure to deliver a consistent, high-quality patient experience.
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