STAT July 13, 2020
All too often, health care workers are the target of biased or bigoted behavior from the patients they’re caring for — but many medical centers don’t have formal policies in place to help clinicians handle those incidents or the impact on staff.
A new set of recommendations, published Monday in the Annals of Internal Medicine, offers health systems a blueprint for better responding to incidents of patient bias. They say a “one size fits all” approach won’t work, and instead urge health systems to take a sweeping set of actions to make sure they’re prepared to handle such problems, which have long been documented.
A 2017 STAT survey of 800 U.S. physicians, conducted in partnership with WebMD and Medscape,...
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