HealthTech November 18, 2024
With the use of integrated platforms and virtual care, health systems serving rural communities are revitalizing their patient engagement.
When a head-on collision between two semi-trailer trucks snarled traffic on Interstate 70 in Colorado during the summer of 2023, front-desk staff members at Vail Health Hospital knew exactly what they needed to do.
Because the interstate is the only route for most patients to get to the hospital, Vail Health staff decided they had to let people know that travel to the facility was temporarily blocked. Using a new, integrated patient-intake platform, staff members started texting people who had appointments that day to tell them that they would have to reschedule.
The tool, which is a secure, HIPAA-compliant platform, is...
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