Becker's Healthcare July 25, 2024
Giles Bruce

It’s easy for physicians to show empathy with nonverbal cues during in-person or even video visits. But how can clinicians illustrate how much they care during asynchronous message exchanges?

It’s a question physicians have been asking as they increasingly turn to messaging as a form of healthcare, with some health systems even charging for interactions through patient portals like MyChart.

To show “digital empathy,” physicians can start by acknowledging the messages promptly, according to Matthew Sakumoto, MD, chief medical information officer of Sacramento, Calif.-based Sutter Health’s West Bay Region in San Francisco.

“We’re doing a lot of work behind the scenes, but the patient doesn’t realize it,” Dr. Sakumoto said at an American Medical Association webinar covered in a July...

Today's Sponsors

LEK
ZeOmega

Today's Sponsor

LEK

 
Topics: EMR / EHR, Health IT, Patient / Consumer, Physician, Provider, Technology
Dr. Amar Naik and Shrinking the Knowing/Doing Gap in GI Care
Seniors deserve timely access to care, not bureaucratic hurdles | Viewpoint
Doctors at the forefront of health care reform [PODCAST]
Digital Doctors Are Coming. Regulators Need to Catch Up.
Belief in God: Medicine’s guiding light through every challenge

Share This Article