Becker's Healthcare April 19, 2022
A 2021 survey conducted by the management consulting firm McKinsey & Co. found that a majority of respondents were dissatisfied with their Medicare Advantage onboarding process, the company said April 18.
Three things to know:
1. Payers can design a more thorough onboarding process. McKinsey said only 19 percent of those surveyed were asked to complete a health assessment, and 5 percent said they were asked about their social needs. Less than 10 percent said their plan helped them enroll in additional benefits or arranged an in-home provider visit.
2. Many plans include messages on topics of interest to members...
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