Becker's Healthcare December 15, 2025
Health plans were early adopters of AI, using it to streamline claims processing, support call centers and manage utilization. Now, they’re ramping up AI deployment to enhance member experience, improve care quality and reduce administrative costs, according to America’s Health Insurance Plans, the national trade group for the insurance industry.
UnitedHealth Group alone has more than 1,000 AI use cases, including transcription tools and automated claims review, according to The Wall Street Journal. The company expects AI to handle more than half of consumer calls by the end of year. Other health plans, including SCAN Health Plan and Elevance Health, are also embedding AI into contact center operations.
“Health plans recognize that AI has the potential to drive better health...
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