Advisory Board May 31, 2023
Patients’ billing experiences can significantly impact how they view providers, with over 30% saying that a poor experience or inaccurate bill would make them consider switching providers or leave a negative review, according to Salucro’s 2023 Trends in Patient Payment Communications report.
Patients’ payment communication preferences
For the report, Salucro surveyed 1,348 U.S. adults between the ages of 26 and 65 during the spring of 2023 who had paid a medical bill online within the last 18 months. Of the participants, 52% were female, 35% were between the ages of 45 and 60, and 34%...
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