Medical Economics May 29, 2024
Innovative workflow at Penn Family Care reduces physician burnout and enhances efficiency
Penn Family Care, a large urban academic practice, successfully implemented a new workflow to manage the increasing volume of Patient Medical Advice Requests (PMARs), which have surged over the past decade and intensified during the COVID-19 pandemic, according to a report published in the Annals of Family Medicine. Traditionally, primary care physicians, directly received these messages, contributing to clinician burnout. Penn Family Care instituted an approach utilizing certified medical assistants that has demonstrated significant improvements in both efficiency and clinician workload, according to the report.
The new workflow at Penn Family Care reassigns the management of PMARs from primary care physcicians to medical assistants, capitalizing on existing telephone...
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