EHR Intelligence February 9, 2022
Since 2017, ONC and ONC-Authorized Certification Bodies have reviewed and acted on 383 complaints regarding certified health IT products.
ONC aims to help ensure certified health IT remains compliant with program requirements after certification testing through a conformance review process.
When end-users report suspected issues with certified health IT – sometimes called “non-conformities” – a developer can demonstrate commitment to the end-user experience and patient safety through a corrective action plan (CAP), ONC officials Pablo Ardaya, Laura Urioste, and Christopher Monk noted in a HealthITBuzz blog post.
CAP documents highlight developer efforts to notify affected end users and remedy any technological problems.
Today's Sponsors
Today's Sponsor