Healthcare IT News May 15, 2020
Boston-area South Shore Health System raised HCAHPS scores for its OB/GYN department with the help of a mobile app providing consistent information to expectant patients.
South Shore Health System prides itself on its maternity platform, said vice president of operational excellence Luke D. Poppish during a recent HIMSS20 Digital presentation.
So when faced with middling Hospital Consumer Assessment of Healthcare Providers and Systems ratings in 2016, “We were a bit lost,” said Poppish during his talk, Mobile App Drives HCAHPS Growth Through Patient Care Mapping.
The South Shore Health System team realized there was a messaging gap, Poppish explained, between hospitals, obstetrics offices, and the patients themselves.
“It was very unclear to our patients what exactly the real story...
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