Forbes July 26, 2024
Varun Vummadi is the cofounder and CEO of Giga ML.
Companies strive to provide excellent service to keep their customers satisfied. However, traditional customer support methods often struggle to keep up with the demand of queries. Long wait times for calls and poor service quality are just a few of the challenges that businesses face.
Large language models (LLMs) are already transforming the industry. Many current AI assistants are primarily used for chatting with documentation, which is a niche use case. Chatting with documentation literally means uploading the documents and chatting with them.
The real potential of LLMs lies in their ability to go beyond document lookup. Soon, LLMs will be booking appointments, canceling orders and even processing refunds based...
Today's Sponsors
Today's Sponsor