How intelligent virtual agents are transforming 5 key industries in the wake of COVID-19

VentureBeat May 20, 2020
Callan Schebella, Inference Solutions

From the fashion houses pivoting to PPE production, to the restaurants serving patrons curbside, businesses across every vertical are reinventing themselves for the post-pandemic world. Technology will fuel these transformations, with automation and artificial intelligence poised to play a major role throughout the crisis and recovery. As organizations look for ways to operate and support their customers more efficiently, they are increasing their use of Intelligent Virtual Agents (anecdotally, peak use for our IVAs has gone up 46% since last quarter).

Let’s look at how IVA adoption is playing out across five key industries.

Banking

In an early May consumer poll by JD Power, 60% of respondents said their financial situation has been somewhat or severely hurt by COVID-19. Not...