How hospitals pick digital health vendors

Becker's Healthcare October 15, 2024
Giles Bruce

Health systems look for digital health vendors with a proven track record, cost efficiency and robust customer support, according to the Peterson Health Technology Institute.

Here are the most important factors when selecting vendors for digital health solutions, per the digital health researcher’s survey of 100 health systems released Oct. 10:

1. Proven track record (e.g., other pilots, customers, etc.): 84%

2. Cost of solutions: 76%

3. Strong customer support: 68%

4. Financial return on investment: 65%

...