Becker's Healthcare November 7, 2023
In nurses’ eyes, one key area where staffing agencies tend to win over hospitals is listening to feedback and having efficient processes in place to resolve concerns, according to a recent report from MIT Sloan Management Review.
Researchers analyzed 150,000 Glassdoor reviews written by U.S. nurses from the start of COVID-19 through June 2023. They identified 200 of the largest healthcare employers in the country — 146 of which were hospitals and health systems — and calculated how highly nurses rated overall job satisfaction. The five highest-ranked employers in the sample were staffing agencies, the analysis found.
“Nurses speak highly of how quickly staffing agencies respond to their questions and concerns. In contrast, nurses frequently complain that other...
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