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How Hospice of the Chesapeake Boosted CAHPS Response Rates, Scores
Hospice News December 6, 2024
Maryland-based Hospice of the Chesapeake has increased its return rates for Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys through a performance improvement project.
CAHPS surveys are among the most important sources of hospice quality data. The U.S. Centers for Medicare & Medicaid Services (CMS) requires that hospices send the survey to families following a patient’s death to gauge their satisfaction with the services they’ve received.
A hospice’s performance on publicly reported quality measures and family satisfaction surveys is a key differentiator that could attract or deter interest from the gamut of investors, referral partners, payers and consumers. Falling short in quality can determine whether a hospice sinks or swims against the tide of competition.
Hospice of the Chesapeake...
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