Health Payer Intelligence July 28, 2021
Effectively putting into place a digital strategy allows health plans to rethink outreach, engagement, and care management.
Health plans understand that their future success hinges on their ability to operationalize a digital strategy that meaningfully improves efficiency and member experience. Increasingly, these payers are implementing new technologies to bring services back inside the organization and achieve new levels of satisfaction among staff and members.
“If payers want to stay competitive, their ability to control their own destiny goes up exponentially the more they can interact with the member and control the experience the member is having,” says Doug Berkson, Vice President of Customer Engagement at Wellframe. “We want to empower payers to be differentiated in the market and to...
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