Becker's Healthcare November 20, 2024
Atlanta-based Emory Healthcare has rerouted 30% of its MyChart messages at dedicated staff at four clinics to get a handle on the influx of patient portal exchanges.
The health system has been using a digital solution from Switchboard, MD, a startup founded by an Emory physician to triage patient communications.
“As a physician who has been with Emory for more than 12 years, I’ve experienced the large volume of patient portal messages in my inbox, firsthand,” said Blake Anderson, MD, an internist and the CEO...
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