Becker's Healthcare May 28, 2024
In recent years, the healthcare industry has seen an unprecedented surge in virtual and digital services, contributing significantly to an enhanced consumer experience and better health outcomes. The movement towards digitalization is accelerating as patients, clinicians, and healthcare organizations pivot towards additional modes of care delivery that can help prioritize patient safety, reduce the burden on healthcare systems, and ultimately improve consumer experience.
Consumer-Centered Digital Access
This digital evolution in healthcare is adding to a patient-centric approach. It gives patients increased access to health records, appointment scheduling, and medical consultations. It empowers patients with autonomy, accountability, and transparency, elements that are essential for an exceptional patient experience. In addition, it helps enhance care coordination, allowing healthcare professionals to potentially remove...
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