MedCity News September 6, 2024
By actively and consistently collecting feedback, hospitals can gain rapid insights into critical areas, allowing them to track and measure patient satisfaction levels, and crucially to react to any dips in standards of care.
As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that is still struggling from that period of uncertainty is healthcare, with data from Gallup revealing that 52% of Americans find healthcare quality in the US “subpar”.
Through data collected by customer feedback terminals positioned in healthcare buildings around the U.S., we see patient feedback which shows that ‘wait time’...
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