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My 68-year-old mother called her doctor’s office for 8 days straight and never got a response. She needed her diabetes drug adjusted as well as an evaluation for eye surgery. She had to hold her diabetes medication close to her face to read the label through cataract-clouded eyes. Concerned, I took over the phone campaign, only to find myself trapped in a 90-minute queue as the “first caller” — perpetually the next person in line. I grabbed my car keys to see what I could learn in person.
The scene at the doctor’s office was chaos. Elderly patients filled the room, many holding their own empty medication bottles. Staff scribbled patient...
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