Becker's Healthcare November 6, 2024
Rylee Wilson

CVS Health’s new CEO is prepared to make “hard choices” to turn around Aetna’s performance.

On a Nov. 6 earnings call, transcribed by Seeking Alpha, CVS CEO David Joyner said benefit design and price changes in Medicare Advantage are one example of necessary actions to improve the business.

Aetna has struggled in 2024. The company exited some plans and reduced benefits for 2025. The company previously told investors it expected to lose around 10% of its Medicare Advantage membership for 2025.

On the Nov. 6 call, CFO Tom Cowhey told investors the company expects membership to land around the 10% decline it reported earlier.

CVS “clearly underestimated” rising medical costs in 2024, Mr. Joyner said.

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