Harvard Business Review October 11, 2024
Summary: Soon, searching through links may be replaced by conversational interfaces that will allow users to refine queries and deepen their understanding through follow-up questions — and audio, video, and images are all part of this new search and retrieval paradigm. Consider how those powerful capabilities might translate across your business: chat-based tools that allow employees to easily query policy documents, conduct quick Q&As with the organization’s latest sales data, or have meaningful conversations with all manner of institutional knowledge. To implement this technology effectively, organizations should consider following several steps: 1) clearly define use cases, 2) establish intake...
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