Forbes July 3, 2024
Many businesses embrace software-as-a-service (SaaS) or commercial off-the-shelf (COTS) applications to modernize business capabilities and replace aging core applications and systems of record. While these solutions offer benefits like improved cost and reduced complexity when compared to custom development, their customization potential is limited, which can erode any built-in advantages as you diverge further from the core supported use cases of the commercial product. Also, integrations with existing systems and databases are often necessary but are usually clunky and may require specialized skill sets and familiarity with first-party patterns and tools from the SaaS provider.
For many organizations, these added complexities are not optional. SaaS and COTS are often at best an 80% solution to the business need, with costly...
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