Healthcare IT News October 29, 2019
Staff at Montefiore St. Luke’s Cornwall in New York City was faced with a complex and timely physician query process.
THE PROBLEM
Queries often would be left unanswered, as providers were challenged by varying manual workflows, unclear deadlines, and multiple steps required to access the information they needed to answer queries. The overall process had become so cumbersome that coding staff sent very few queries.
“Moving to an electronic record, the old process of putting a paper query on a paper patient record to get it in front of a provider to review and answer became obsolete,” said Laura Berberich, director of health information management at Montefiore St. Luke’s Cornwall.
“At the same time our providers were seemingly spending less...
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