Becker's Healthcare October 15, 2024
Billing patients for patient portal messages may have unintended consequences for both patients and physicians, a recent study found.
The study, published Oct. 15 in Annals of Internal Medicine, surveyed 13 patients and 16 primary care physicians from Cleveland Clinic. Patients had to have attended a primary care visit between June 2021 and April 2023 and have sent their provider a secure message.
“Based on our findings, health systems may want to review the advantages and disadvantages of similar policies before deciding on an appropriate implementation strategy,” the study authors wrote.
Here are four things to know:
1. The analysis found patients called the office more frequently rather than use messaging to avoid being billed. Initially, patients said they viewed...
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