How Cleveland Clinic created a telehealth team and new documentation to tackle coding, billing changes

Becker's Healthcare June 25, 2020
Jackie Drees

When CMS issued sweeping regulatory changes on March 30 to address COVID-19 patient surge, Cleveland Clinic assembled a team of IT, coding and billing experts to help translate the new telehealth policies and waivers into clinician-friendly electronic workflows.

While the health system already adopted telehealth pre-COVID-19 in ambulatory settings and select emergency and inpatient uses such as stroke and intensive care, the widespread use of inpatient virtual visits was new for Cleveland Clinic, according to the June 25 news release.

“With everything that our providers were going through, we knew we couldn’t expect them to also become instant experts on CMS waivers and other regulatory changes,” said Allison Weathers, MD, associate CIO. “We had to think through how...

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